Support

Email [email protected]. Tell us which device you're on, the version of Jade (Settings → Version on iPhone) and what happened, and we'll get back to you.

Found a bug? You can also report it on GitHub. Reports there are public, so leave out anything personal.

• Subscribe from the Jade+ page in the app, on iPhone or Mac. One subscription covers both.
• On a new device, open Jade+ and tap Restore Purchases, signed in to the same Apple Account.
• To change your plan or cancel, use your Apple Account's subscription settings: see Apple's guide. Jade+ stays on until the end of the period you've paid for.
• For a refund, ask Apple: the App Store handles every payment.

Jade keeps your cats in your own iCloud. For the Mac to show the cat your iPhone drew, sign both in to the same Apple Account with iCloud on for Jade, then open Jade on the Mac. If a cat doesn't appear, check that iCloud is available on both (Jade says so when it isn't) and give it a moment to sync.

Invite people from a cat's Together section. Other owners see everything, the diary included; carers log meals, weight and care but don't see the diary. An invitation link works once and expires seven days after it was made.

Settings → Privacy & export saves everything logged for a cat as one file. Delete a cat from its page, or your account in Settings → Account. The Privacy Policy says what each one removes, and the Terms of Use cover Jade+.